Contact information

Contact Information Policy of TCG Technologies Ltd.

Introduction: At TCG Technologies Ltd., we are dedicated to providing outstanding customer support and clear channels of communication. This policy outlines our official contact information and the appropriate uses for each communication channel.

Official Contact Information:

  1. Email: For customer support, inquiries, feedback, or any service-related concerns, please reach out to us at [email protected]. We aim to respond to all email inquiries within 24-48 hours.
  2. Postal Address: For official correspondence, legal documents, or any postal communication, please use the following address:TCG Technologies Ltd. 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

Purpose of Contact Channels:

  • Email Communications: Our primary method of communication with our customers. Ideal for support queries, service inquiries, feedback, and technical assistance.
  • Postal Communications: Intended for official, legal, and formal correspondence. Not recommended for urgent inquiries.

Response Time: We are committed to responding to all communications promptly. For email communications, expect a response within 24-48 hours. For postal communications, please allow for standard postal delivery times.

Privacy and Security: Please do not include sensitive personal information in your email communications that are not required for us to provide you with assistance. For sensitive matters, especially those requiring the exchange of confidential information, we may establish a more secure communication method.

Changes to Contact Information: Should there be any changes to our contact information, we will update this policy and notify our customers through our website or via email.